LogoSteward
Portfolio Occupancy
97.4%
+4.2% YoY
Avg Response Time
2.1h
Maintenance dispatch
Mixed-Use Building Management

Every Floor.
One Standard.

Towers where retail hums at noon, offices operate at eight, and residential floors go quiet by ten — all under one manager, one standard, one point of command.

Ground — Penthouse
Mixed-use building exterior at dusk showing lit retail storefronts, office floors, and residential balconies
Asset Profile
Active Management
🏪
GF–L2
Retail
🏢
L3–L12
Office
🏠
L13–L28
Residential
The Meridian
Mixed-Use Tower
Floor-by-Floor Expertise

We Speak Every
Use Class.

Retail tenants, office operators, and residential residents share the same elevator — but they need very different management. We speak all three fluently, from the lobby to the penthouse.

Modern retail storefront with warm lighting and foot traffic at street level
Ground Floor — Level 2
Retail
96.2%
Avg Retail Occupancy
01
Management Scope

Retail Management

From NNN leases to food-service permits, we manage the complexity of street-level retail so your ground floor performs.

Lease Administration
NNN lease structuring, CAM reconciliation, rent escalation tracking
Tenant Coordination
Move-in/move-out management, TI allowance oversight, co-tenancy compliance
Vacancy Marketing
Broker outreach, listing strategy, LOI negotiation support
Compliance & Licensing
Zoning, health permits, fire egress — all use-class-specific
Contemporary open-plan office floor with city view through floor-to-ceiling windows
Levels 3 — 12
Office
+18.7%
Office NOI Improvement
02
Management Scope

Office Management

Multi-tenant office floors demand precision scheduling, OpEx discipline, and a building operator who understands commercial leases.

Lease Management
Multi-tenant scheduling, holdover management, expansion option tracking
Building Systems
HVAC scheduling by zone, elevator maintenance contracts, access control
Tenant Services
Reception coordination, parking allocation, amenity management
Operating Expense Control
Utility benchmarking, vendor contract optimization, OpEx reporting
Residential floor hallway with warm lighting and modern finishes in a mixed-use tower
Levels 13 — 28
Residential
89.3%
Residential Retention Rate
03
Management Scope

Residential Management

Residential tenants expect hospitality-grade service. We deliver it with the operational efficiency of a professional property manager.

Lease Renewals & Renewals
Proactive renewal campaigns, rent optimization, concession management
Resident Services
24/7 emergency line, package management, move-in concierge
HOA & Condo Compliance
Meeting management, reserve fund tracking, bylaw enforcement
Unit Turnover
Inspection protocols, vendor coordination, market-ready timelines
Underground parking garage with organized stall markings and overhead lighting
P1 — P3 & Mechanical
Parking & Infra
−22.4%
Infra Cost Reduction
04
Management Scope

Parking & Infra Management

Below-grade infrastructure is invisible until it fails. We keep mechanical, life-safety, and parking revenue running without surprises.

Parking Revenue Optimization
Dynamic pricing, validation programs, monthly permit management
Mechanical & Life Safety
Sprinkler testing schedules, fire alarm contracts, generator maintenance
Utility Infrastructure
Submetering strategy, EV charging installation oversight, sustainability reporting
Capital Planning
5-year capex schedules, reserve fund adequacy analysis, contractor procurement
Aerial city view of downtown Toronto showing the mixed-use building portfolio managed by Steward
Managed Portfolio

7 Properties.
1.5M Square Feet.

7
Properties
1.54M
Total SF
97.4%
Avg Occupancy
4
Use Classes
Managed Property
Click pin for details
RESULTS
Case Studies

Before & After.
In Brass Numbers.

See how Steward transforms underperforming mixed-use assets into stabilized, cash-flowing properties — with full accountability at every floor.

Mixed-use building exterior before management showing dated facade and empty storefronts
Before Steward
Retail + Office + Residential
The Meridian Tower
King St W, Toronto
3 vacant retail units (18 months avg)
Office occupancy at 71%
Deferred maintenance backlog: $2.1M
No unified tenant communication system
After Steward · 14 months
100%
Retail Occupancy
+26%
94%
Office Occupancy
+23%
+$840K
NOI Improvement
Annual
1.8h
Maintenance Response
Avg dispatch

"Full lease-up achieved through targeted broker outreach and tenant improvement program."

Office building before management showing outdated lobby and vacant retail space
Before Steward
Office + Retail
Harbor Point Centre
Queens Quay E, Toronto
CAM reconciliation 14 months in arrears
Retail anchor departed — 22K SF vacant
HOA reserve fund underfunded by 40%
Elevator downtime: 3+ incidents/month
After Steward · 9 months
100%
CAM Reconciled
60 days
22K SF
Retail Re-leased
Full anchor
+$1.2M
Reserve Fund
Funded
0
Elevator Incidents
Last 8 months

"HOA reserve brought to 98% adequacy through structured 5-year capital plan."

Client Testimonials

Trusted by Owners Who
Expect More.

"Steward is the first property manager who didn't need a tutorial on our building. They walked in, understood the retail-office-residential dynamic immediately, and had a 90-day plan on the table within a week."

Alexandra Mercer
VP Asset Management, Northgate Capital
Northgate Mixed-Use Centre · 95,000 SF

"Our HOA board was inheriting a 20-year-old mixed-use building with deferred maintenance and no documentation. Steward rebuilt the entire operating model in four months. The reserve fund is fully funded for the first time in a decade."

David Osei
HOA Board Chair, Harbor Point Condominium
Harbor Point Centre · 180,000 SF

"We handed off a newly delivered project with four use classes and needed an operator who could speak every language in the building. Steward handled retail lease-up, office tenant coordination, and residential move-in — simultaneously."

Priya Nair
Development Director, Westfield Properties
Westfield Centre · 128,000 SF
Get Started

Your Building Deserves
One Standard.

Whether you're a building owner juggling retail vacancies alongside residential renewals, an HOA board inheriting aging infrastructure, or a developer handing off a newly delivered project — Steward is your single point of command.

Ready to stabilize your mixed-use asset?
One building assessment. Every floor covered.
Building Assessment
Schedule a Consultation